Most times, we consumers are very quick to criticise bad customer service which I am in support of because it nudges these companies to (hopefully) improve their services and if they don't, at least people can be warned to avoid them. However, I think it is even more important to praise companies when they go above and beyond to make their customers happy. If you are a regular reader of my blog, you would know I love Real Techniques Brushes and I have built quite a little collection for myself. I have a whole thread on all my blog posts on Real Techniques Brushes here, here, and here and my makeup brush collection over here if you fancy a read. I had a complaint about one of the brushes I purchased and I contacted them to let them know the issue. There were some mix ups here and there but they sent me a replacement brush and a whole bunch of other brushes. I was in utter shock when I opened the package and saw all these brushes. They really didn't have to send me all these brushes but they did! I am so impressed and I know Real Techniques brushes do not need any introduction because they are one of the best affordable brushes out there and that's really excellent. Their brushes speak for themselves and I guess all I am trying to say is Thank you Real Techniques...You have gained/retained a very loyal customer. Have you ever experienced any similar mind blowing excellent customer service? See you in my next post...x
oh my god! At first glance I thought you bought a whole lot of brushes. I was like: girl I know you love them, but slow down, they aren't going anywhere. And then I read what you wrote. You'll never have to repurchase another RT brush again :o Lucky you! And really nice of RT to send them to you, wouldn't have thought that a brand would ever do such a thing!
ReplyDeleteAwww thanks a lot babes! I was really surprised and I think RT brushes are amazing but even more so I think their Customer Service have seriously outdone themselves on this one...Now time to play with my brushes!!!...x
DeleteOhh it is refreshing to see how good their service was for you! ^ ^
ReplyDeletewww.thedailydollyblog.com
Absolutely! I am so pleased and I hope they keep their excellent service up!! Thanks for stopping by!!
DeleteYou're so lucky to get all those brushes! RT's are my fave! x
ReplyDeleteI've got a mac lipstick giveaway on my blog if you want to take a look :)
http://rachelcoco.blogspot.co.uk
RT brushes are on of my faves too!! and your blog is lovely!!..x
DeleteWow that's insane! I had been hesitant about ordering from them as the site is based in the US for some reason but not now xx
ReplyDeleteMagpie Jasmine || GIVEAWAY!: Urban Decay/Nars/Charlotte Tilbury/Too Faced
I know!! I was super shocked when I received these brushes!! ...xx
DeleteWow, surprising what being a blogger will do. I waited three months for a replacement stippling brush. Customer Services kept sending me the same email - wait 30 days - and even Sam getting involved did nothing. In the end, I told them to forget it as it was driving me crazy. Great brushes but now I'm scared every time I clean them in case they fall apart.
ReplyDeleteOhh dear that sounds super annoying and I can assure you that I waited for a really looooooooong time before these arrived. I don't think they knew I was a blogger because I kept contacting them through their contact form and tweets. I am really sorry that this happened to you!! Have you tried tweeting them? ...xxx
DeleteI did, several times, and Sam did try to help but in the end, I was so fed up with it I told her not to bother. It was really good of her to get involved.
DeleteJust found your blog, btw, and really like it.
Awwww bless!! Thanks for your lovely comment and seeing that I have a spare unused stippler brush, would you like to have it? You can email me on liv@fashstyleliv.com and I can send it over to you....xx
DeleteThat is so lovely of you but I couldn't possibly. Thank you so much for the offer. They are great brushes and I hope you enjoy using them. x
DeleteI really do insist!! Email me!!...xx
DeleteYou're so lovely. Thank you x
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